0 Request received: Re: Action required: Terms of Service violation - masbob (request #69712)

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Thanks for contacting Hide My Ass! support. Your email (#69712) has been received, and one of our support agents will respond as soon as possible. In the meantime, please feel free to take a look at our support page: http://support.hidemyass.com as you may find the answer to your question there. To add additional comments, or to update your request, just hit reply to this email or click the link below: https://support.hidemyass.com/requests/69712 tuan wachid nurarifin Jan 10 19:43 hello, why my account got banned? I use 1 computer. connection from a computer that I share with multiple devices. whether it's against the tos? please reactivated my account. thanks On Jan 11, 2014 2:14 AM, "HMA Legal Department" <info@hidemyass.com> wrote: > Hello masbob, > > This email is to notify you that your account has violated our Terms of > Service in which you were using your VPN account on 5 simultaneous > connections. Please note that your VPN account entitles you for only 2 > simultaneous connections, and it is non transferable. Please refer to our > Terms of Service, under Section 3 'Our Subscription Plan, Payment and > Refunds' for more info: http://www.hidemyass.com/legal/vpn-terms/ > > Please reply to us within 24 hours to clarify the above and let us know > what actions are you going to take to prevent this issue from happening > again. Failing to reduce these simultaneous connection will lead to your > VPN account suspended. > > If you need to use the VPN on more than 2 computers/devices at the same > time, you have to register and purchase additional accounts. If you require > 5 accounts or more, kindly reply to this email or contact our sales team > directly at sales@hidemyass.com to make a request for a bulk purchase > pricing. > > Thank you! > > Kind regards, > HMA Team > > > This email is a service from Hide My Ass! Support. Privacy Policy Terms & Conditions Contact Us HideMyAss www.hidemyass.com info@hidemyass.com

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